West Wilts Campers Ltd

Our website address is: https://www.westwiltscampers.co.uk

2. Definitions

“We”, “us”, “our” refers to West Wilts Campers Ltd
“You”, “your” refers to the customer
“Goods” means any products sold via our website
“Website” means our online shop and related pages

3. Scope of Terms

These Terms & Conditions apply to all purchases made through our website. By placing an order, you confirm that you have read and agreed to them.

4. Products & Descriptions

All descriptions, specifications, images and measurements are provided for guidance only.

We make reasonable efforts to ensure accuracy but cannot guarantee exact matches, particularly where manufacturers update specifications.

5. Vehicle Compatibility (Critical Clause)

It is your responsibility to ensure that any product purchased is suitable for:

• Your specific vehicle make, model, year and conversion
• Your electrical, gas or heating system
• Your intended use (on-road, off-grid, leisure, etc.)

We are not liable for incompatibility where incorrect products are ordered.

6. Electrical, Gas & Heating Products Disclaimer

Many products sold by West Wilts Campers Ltd involve electrical, gas or heating systems which can be hazardous if incorrectly installed or used.

• All such products are supplied for installation by competent or qualified persons
• We strongly recommend professional installation
• We accept no liability for damage, injury, fire, gas leaks, system failure, or loss resulting from incorrect installation or use

7. Installation Disclaimer

Unless explicitly stated otherwise:

• Products are supplied for supply only
• Installation is carried out entirely at the customer’s risk
• We do not provide installation advice beyond general product information

8. Bespoke & Made-to-Order Items

Bespoke or made-to-order products are manufactured to your specifications.

• Orders for bespoke items cannot be cancelled once production has started
• Bespoke items are non-refundable unless faulty
• Minor variations in finish or dimensions are not considered defects

9. Pricing & VAT

All prices are shown in GBP (£).

VAT is included where applicable unless stated otherwise.

Prices may change at any time without notice.

10. Orders & Contract Formation

Your order constitutes an offer to purchase.

A contract is formed only when we dispatch the goods and issue a dispatch confirmation.

11. Payment

Payment must be made in full at checkout using the available payment methods.

12. Delivery

Delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by couriers or events beyond our control.

13. Risk & Title

Risk passes to you upon delivery.

Ownership remains with us until payment is received in full.

14. Right to Cancel (Consumer Contracts Regulations)

You have the right to cancel standard (non-bespoke) orders within 14 days of receiving the goods.

Goods must be:

• Unused
• In original packaging
• In resaleable condition

15. Returns & Refunds

Refunds are processed within 14 days of receiving returned goods.

Return postage is the customer’s responsibility unless goods are faulty.

16. Faulty or Damaged Goods

You must notify us of damaged or faulty goods within 48 hours of delivery.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

17. Non-Returnable Items

We do not accept returns for:

• Bespoke or made-to-order items
• Electrical items that have been installed or powered
• Gas or heating components that have been opened or used

18. Warranty

Manufacturer warranties apply where provided.

We act as a retailer only unless stated otherwise.

19. Limitation of Liability

We are not liable for:

• Loss of income or business
• Loss of holidays, trips or leisure time
• Indirect or consequential losses

Nothing limits liability for death or personal injury caused by negligence.

20. Indemnity

You agree to indemnify West Wilts Campers Ltd against claims arising from misuse, incorrect installation, or unauthorised modification.

21. Intellectual Property

All website content is owned by West Wilts Campers Ltd and may not be reproduced without permission.

22. Governing Law

These Terms are governed by the laws of England and Wales.

RETURNS POLICY

West Wilts Campers Ltd

• Returns accepted within 14 days for standard items
• Items must be unused and resaleable
• Bespoke items are non-returnable
• Electrical, gas and heating products that have been installed or used cannot be returned

PRIVACY POLICY (GDPR)

West Wilts Campers Ltd processes personal data in accordance with the UK GDPR.

Data we collect:

• Name, address, email
• Order and payment details
• Website usage data (cookies)

How we use your data:

• Order processing
• Customer communication
• Legal and accounting purposes

We never sell your data.

You have the right to access, correct or request deletion of your data.

COOKIE POLICY

Our website uses cookies to:

• Enable core functionality
• Analyse website traffic
• Improve user experience

You may disable cookies in your browser settings, though this may affect functionality.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.